We want you to be 100% satisfied with your purchase. If that is not the case, you can of course return your order and get your money refunded. We will offer a complete refund if the item(s) are returned in perfect and unworn condition and in the original packing with the attached security tag. For exchanges please return your order as stated here and purchase the right product on our website.

 

All items can be returned within 14 days after you received them (but not items bought on sale or promotions). Due to hygienic reasons, we do not accept the return of earrings. 

 

Goldbox reserves the right to refuse returned items. If there is evidence to suggest that the jewelry has been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.

 

How can I return my order?

 

- If you've met the above requirements, please e-mail us (info@goldboxamsterdam.com) with the following information:

         *Order number

         *Item(s) to return

         *Return reason

         *Comments (optional)

 

- When your return request has been authorised we will contact you via e-mail with the return address and further details.

 

- To secure the arrival of your return, we highly recommend that you use a registered and trackable shipping method as we cannot be held responsible for any loss of item(s).

 

- A safe shipment is the responsibility of the sender. Return shipping and handling fees are covered by the sender unless mentioned otherwise by Goldbox.

 

Refunds

 

- Once the item is received and inspected, you will receive an email with a notification and whether you are eligible for a full refund.

 

- If you are eligible for a refund, it will be processed and refunded through the original method of payment. We will refund your money within 14 business days.

 

- Shipping and handling costs are not refundable (i.e. you can only receive a refund for the item itself and not the shipping)

 

- Goldbox is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.

 

Exchange

 

For exchange you can return the order as stated above and order the right product on our website. After we receive the return we will refund your money within 14 business days.

​